JBL headphones keep turning off [here's WHY!] - TechRandm (2023)

JBL headphones are famous for their excellent workmanship and sound quality. They have state-of-the-art features that you would expect from any high-end headphones.

Although JBL headphones are very reliable, there are problems from time to time. One of the problems is that the headphones turn off by themselves.

If you're wondering why my JBL headphones keep turning off, this troubleshooting guide will walk you through the step-by-step process to identify and fix the problem.

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JBL headphones keep turning off: reasons

JBL headphones do not randomly turn on or off.If you experience something like this, there must be an underlying reason.

Here are four possible reasons why your JBL headphones keep turning off.

empty battery

One of the most common reasons JBL headphones keep turning off is that the battery is dead.

While most JBL headphones last up to 20 hours on a single charge, they can run out sooner if the battery has been drained for too long.

Faulty charger or cable

If your charger or cable is broken or frayed, they may not be able to fully charge your JBL battery.

If the charging cable fails to charge the headphones properly, the battery charge will run out after a while and the headphones will die.

Bluetooth connection lost

Pairing issues and interrupted Bluetooth connectivity are quite common with wireless headphones, which can be the case with the JBL headphones.

There could be several reasons why your JBL headphones are experiencing Bluetooth pairing issues, such as: B. Signal loss, signal interference, or incompatibility between the headphones and the Bluetooth device.

Due to one of these reasons, you may experience frequent connection drops when using your headphones.

software bug

If there is no problem with the battery or Bluetooth connectivity of your JBL headphones, then the problem is most likely caused by a software bug or malfunction.

The software of any electronic device is prone to glitches and errors. From time to time they find themselves in an unstable state.

Some crashes are resolved with a simple reset, while others may require a hard reset or firmware update.

JBL headphones keep turning off - troubleshooting

Bluetooth headphones are great because they help you get rid of those pesky cables. But they are not free from the occasional malfunction.

VonMatchmaking-Problemato disconnect Bluetooth, they can malfunction in many ways. You can try the following troubleshooting methods to get your headphones working smoothly again.

Redefine your JBL headphones

Resetting an electronic device clears any errors or transient failures and resets the system.

Follow the steps below to reset your JBL headphones:

  • Turn off your JBL headphonesand then turn it on with the power switch
  • When the headphones are on, press the buttonTurn up the volume&low volumekeys together for 10 seconds.
  • Release the buttons when you hear a tone, which means your headphones have reset.
  • After the headphones restart, you will need to pair them with your phone again.

The reset process varies slightly by model. If the above method doesn't work for your specific model, you can go to tYour JBL website, select your model and refer to model-specific reset instructions.

I hope this quick fix fixes the issue for you. However, if the problem persists, then the malfunction is most likely caused by a more serious issue.

Below we've listed all the reasons why your JBL headphones keep turning off.

Change the charging cable

If you've already tried to factory reset your JBL headphones and that didn't work, check that the charging cable is charging the headphones properly.

First you need to check the battery percentage of your headphones. You can connect your headphones to your phone and check the battery widget to know the battery percentage.

See how to do it in the video below.

Once you find out the battery percentage, write it down somewhere, then plug in the charger and charge the headphones for some time (for example, 30 minutes).

After the headphones have been charged for 30 minutes, check the battery percentage again. If your battery percentage hasn't increased much, yours isthe current charger does not charge the headphonescorrect.

Swap your old charging cable for a new one compatible with JBL headphones.

Select the latest version of the Bluetooth profile

This method is for Android users only. Apple will automatically update the Bluetooth profile to the latest version when it becomes available.

Different versions of Bluetooth are often installed on the device and headset, which leads to incompatibilities. In this case, you should update your device's Bluetooth version to avoid compatibility and pairing issues.

First, you need to check if your phone still has one of the older versions of Bluetooth. For that you have to follow the following steps:

  • Go to Settings > About Phone > About Software
  • Tap the build number multiple times to enable "Developer Options".
  • Head back into the settings and you'll find "Developer Options" just below "About Phone".
  • Open "Developer Options"
  • Look for "Bluetooth AVRCP Version" and tap on it

Select the latest version of the Bluetooth AVRCP (Audio/Video Remote Control Profile) from the list. AVRCP versions have improvements over the previous version and are always backwards compatible.

JBL headphones keep turning off [here's WHY!] - TechRandm (1)

Update your headphones firmware

If updating your device's Bluetooth version doesn't work for you, you may choose to update your headphones' firmware to fix software issues.

JBL frequently releases firmware updates for its products, including headphones. If the headphone firmware is not updated to the latest version, then this could be the reason why the headphones keep turning off.

To update the firmware of your JBL headphones, you need to follow these simple steps:

  • Download the My JBL Headphones app on your phone (available for Android and iOS)
  • Launch the JBL Headphones app
  • On the app screen you will find a list of all JBL headphones
  • Tap and select your JBL headphones
  • If a firmware update is available for your headset, you will see an orange circle with a downward pointing arrow in the upper right corner of the headset image.
JBL headphones keep turning off [here's WHY!] - TechRandm (2)
  • Tap the orange circle with an arrow pointing down and tap the Install button to install the update
  • Do not close the app while the firmware is being updated
  • When the update is complete, go to the screen that shows your headphone details
  • Make sure the orange circle icon is still there.
  • If not, the headset's firmware is up to date.

change battery

If you find that the charging cable charges the headphones correctly, but the battery drains quickly, then the problem is with the battery.

Batteries are waste components and generally age over time. If you've been using your JBL headphones frequently for a long time, chances are they've run out of battery and you need to replace them.

You can buy a new JBL battery on Amazon (shortcut). Just make sure it's compatible with your specific JBL headphone model before purchasing. Compatible devices are listed in the product description.

Once you get the battery, replacing it is very easy. Follow these steps to replace the battery.

  • Remove the left ear pad.
  • Remove the box screws.
  • After removing all the screws, remove the plastic cover
  • Be careful not to damage the wiring.
  • Remove the battery by pulling the connector.
  • Insert the new battery and connect the connector.
  • Complete!

If you're not sure you can do it yourself, take your headphones to the nearest repair shop and they can swap the new battery for the old one in no time. Read our detailedBlog post about JBL battery not charging.

Contact JBL support

If you have tried each of the four troubleshooting solutions above and your issue is not resolved, it is most likely a hardware malfunction.

The problem with hardware malfunctions, however, is that you can't fix it yourself. You need to contact the manufacturer and ask for a solution.

So if your JBL headphones are still under warranty, call or text JBL Customer Service and ask for a repair or replacement.

JBL offers excellent customer support. You can contact them on the following numbers:

Financial help:+33 178429982

Monday - Friday: 09:00 - 18:00
Saturday – Sunday: 10:00 a.m. – 4:00 p.m.

JBL headphones keep turning off - bottom line

Troubleshooting JBL headphones that turn off by themselves is not easy. However, we have tried our best to list all the reasons that might cause the issue along with the solution to the issues.

We hope you find this JBL headphone solutions guide informative and helpful. If any of the given solutions works for you then let us know in the comments section. So others can benefit from your experience.

Common questions:

Do JBL headphones turn off automatically?

Many of the JBL headphones have a power save option that turns the headphones off if not used for more than 5 minutes.

How do I know my JBL headphones are fully charged?

The LED light on the JBL headphones will turn red while charging. Once fully charged, the light will turn green or blue.

Can I replace the battery in JBL headphones myself at home?

Yes, you can replace the battery in your JBL headphones yourself at home. All you need is a screwdriver and a new battery.


What to do when your JBL headphones keep turning off? ›

If you're wondering why your JBL earbuds keep turning off, there are a few possible explanations. The most likely reason is that the battery is low and needs to be recharged. Another possibility is that the earbuds are not properly paired with your device.

Why do my JBL headphones keep cutting out? ›

There's Interference with the Bluetooth Signal

To fix Bluetooth signal interference, you can try turning off the device you're trying to connect your headphones to and then turning it back on again. This might help get rid of any interference that's causing your signal to cut out.

Why do my JBL Bluetooth headphones keep disconnecting? ›

Too much distance between the Bluetooth headset and the connected device can cause dropped connections. The maximum range for most headsets is 32 feet/10 meters. Try moving closer to the device you are connected to. And check the specifications on your headset to see how close you need to be for maximum connectivity.

Is there a reset button on JBL headphones? ›

Press and hold the volume up and volume down buttons on the right ear cup at the same time for 20 seconds. Release the buttons. You will hear a sound that indicates your JBL headphones have been reset.

Can you overcharge JBL headphones? ›

When charging, you do not overcharge it. Overcharging might destroy your battery. Also, don't forget to turn off your headphones when not in use.

How long should JBL headphones last? ›

With up to 25 hours of battery life, you can listen all day and all night. Keep your own private concert going for as long as you can keep up.

How do I get my JBL headphones fixed? ›

For JBL, it's required that you get in touch with them directly. As long as you have your invoice which serves as your proof of purchase, any JBL service center that services headphones should be in a position to fulfill your warranty claim request.

Why do my headphones randomly cut out? ›

Because sound may cut out if there's wireless interference, turn off other nearby wireless devices. The human body can block the antenna of the Bluetooth device causing sound to cut out. To avoid this, bring your headphones closer to your Bluetooth device.

How long do JBL wireless earphones last? ›

1-2 of 2 Answers. The JBL Free can play for up to 4 hours on full charge and takes about 2 hours for it to fully charge from empty. The charging case offers 20 hours of backup power on full charge so that's a total of 10 charges.

How do I reset my JBL Bluetooth? ›

Press and hold the + button and the Bluetooth button at the same time until the buttons lights up. Wait until the speaker turns off, you'll hear the sound you normally hear when you turn off the speaker. To check if the reset was successful, turn on the speaker. If it starts in pairing mode, the reset was successful.

Why my Bluetooth headset is turning off automatically? ›

If your headphones is disconnected from your mobile device and no operation is performed for five minutes, your headphones will turn off automatically. Your headphones have a noise cancelling feature that can be activated if the headphones are connected with either Bluetooth or the audio cable.

How do I factory reset my Bluetooth headphones? ›

Bluetooth Headsets: How to Reset the Connection
  1. Delete the headset from your cell phone's list of paired devices.
  2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
  3. Re-pair the headset with your phone.
May 15, 2021

Why are my JBL headphones blinking blue? ›

A: Flashing blue indicates that your jbl device is on, using power from the battery or plugged into the wall. Alternating blue/red indicates the device is trying, or in the process of connecting to your bluetooth … see more.

How do you fix Bluetooth headphones that won't turn on? ›

Plug in your headphones using a powered usb charger or port. While it is plugged in, hold volume - and multifunction button(this is the power button) at the same time. It should reset your headphones. If it does not work, try volume + and multifunction/power button while headphone is plugged in.

How long is JBL battery life? ›

Up to 20 hours of playtime.

How long should JBL be charged? ›

A: The JBL takes 3.5 hours to fully charge.

How long do fully charged JBL headphones last? ›

Up to 40H battery life and speed charge (5mins = 2H)

For long-lasting fun, listen wirelessly for 40 hours and recharge the battery in as little as 2 hours with the convenient Type-C USB cable. A quick 5-minute recharge gives you 2 additional hours of music.

What is the lifespan of a headphone? ›

There's no exact expiration date for headphones. How long headphones can last can range from a few months to decades, depending on many different factors including the brand, model, type of headphones, their usage, maintenance, and storage.

Is JBL earphones a good brand? ›

Overall, JBL makes feature-packed headphones that usually have a well-balanced sound as they tend to closely follow the Harman curve. However, their design and fit may not always be the most comfortable, and despite their price, they have a plasticky build that can feel a bit cheap.

Does JBL have lifetime warranty? ›

Your bill of sale is your warranty. The JBL warranty on the electronic components in this loudspeaker system remains in effect for one year from the date of the first consumer purchase. The JBL warranty on loudspeakers (including enclosures) remains in effect for five years from the date of the first consumer purchase.

What is the warranty on JBL headphones? ›

HARMAN International Industries, Incorporated (“Harman”) is the manufacturer and through its local subsidiary, warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for a period of ONE year from the date of retail purchase by you (the ...

How do I claim JBL earphone warranty? ›

Log in to your JBL ACCOUNT.
  1. Take a picture of the official receipt before proceeding.
  2. Select your PRODUCT.
  3. Enter the SERIAL NUMBER that is written at the bottom of your product packaging.
  4. Upload an IMAGE of your receipt.
  5. Enter the DATE that you purchased your product.

How do I fix my headphones that malfunction? ›

You can try cleaning it.

Dust, lint and dirt are often the culprits, so check the connection between the jack and the headphones, and clean the jack if necessary, using a cotton swab damped with some rubbing alcohol, or use a can of compressed air. Plug the headphones back in and see if they work.

How do I fix my headset from cutting out? ›

If the battery is fully charged and this issue still persists, you can 'soft reset' your headphones by pressing the power button for 15 seconds and pairing them with your mobile device. In some cases, you might need to 'forget' the device, which can be done from your Bluetooth settings followed by re-connecting.

Why are my headphones glitch? ›

This usually happens when the inside of the auxiliary port of the device is dirty and oxidized which affects the quality of audio of your headphones. What is this? To fix the problem all you have to do is clean the auxiliary port until the dirt is gone and the scratchy static noise can't be heard anymore.

What does red light on JBL headphones mean? ›

1 Answer. Battery is dead or below a level where it will charge. It needs a new battery.

What is the average lifespan of wireless earphones? ›

With moderate to heavy use, the answer to the question of how long do true wireless earbuds last is, that the lifespan of a wireless earbud is typically between one and two years. You can anticipate your earbuds to remain in good shape for two to three years if you treat them gently.

Why is JBL Bluetooth not working? ›

Bluetooth Is Not Connected

Make sure your speaker and device are paired. Try disconnecting and reconnecting the two. Once your device and speaker are paired make sure the volume is turned up on both. If this fails, restart the speaker and try again.

How do I factory reset my JBL extreme? ›

While the device is powered on, press and hold the 'Play' and 'Volume Up' buttons simultaneously for 5 seconds to factory reset the device.

How do I reset my JBL 2? ›

JBL Flip 2 Reset

Press and hold the Phone and the volume + buttons at the same time. Maintain this position for about 5 secs. The device will power off as it restores to the factory default. Power on your device again, and it will have restored to the factory default.

How do I stop my Bluetooth from disconnecting randomly? ›

Unpair and then re-pair the devices: Disconnect the Bluetooth device and then pair them again to your phone or tablet. Sometimes this simple trick will fix connection issues. On your device, launch the Settings app, tap Connections, and then tap the Bluetooth switch to re-activate it.

Does factory reset fix Bluetooth? ›

Resetting your Bluetooth device clears the unit of any stored passkeys and connections and can usually be completed within minutes. The procedure returns the device to its factory settings. Perform a reset procedure as a last resort and only after troubleshooting connection and function problems.

What is factory reset earphones? ›

The typical procedure of resetting earbuds like these is 1) Place the earbuds in the charging case and leave the case lid open, and 2) Press & Hold the button on the charging case for 10+ seconds, you should then see a change on the indicator light on the charging case that indicates a successful reset.

How to do a factory reset? ›

How to perform Factory Reset on Android smartphone?
  1. Tap Settings.
  2. Tap General & Backup and reset.
  3. Tap Factory data reset.
  4. Tap Reset device.
  5. Tap Delete all.
Oct 5, 2022

What is the exclamation point on JBL? ›

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

What does purple light on JBL mean? ›

The charging case flashes purple to indicate that the earbuds are being updated. A firmware update may take up to 15 minutes. During the update, do not open the charging case until at least 10 seconds after the LED has stopped flashing.

Can you overcharge a Bluetooth headset? ›

Even if it is over, there is a protective board built into the lithium battery. This means that the voltage to the cell will never exceed 4.2V. It will not be overcharged for a long time. There is a large Bluetooth headset that can be safely charged, so doing so will not damage the Bluetooth headset battery.

How do I clear my Bluetooth cache? ›

To do this on your Android device:
  1. Open Settings, and then tap Apps.
  2. Tap the Sort icon (the down arrow with three vertical bars), then tap Show system apps.
  3. Tap OK and all the system apps will appear in the list.
  4. Tap Bluetooth > Storage > Clear data.
  5. Tap OK to confirm.

How do you know if Bluetooth headphones are dying? ›

“How do you know if the headphones are about to die?”
  1. you can tell your headphones are dieing if you check the top of your phone. ...
  2. They don't have a visible battery life icon when using on an android device but the sound quality will diminish and start cutting out regularly when they're close to dying.
Jan 27, 2018

Why do my headphones keep shutting off? ›

Here are a few possibilities: The headphones are programmed to turn off after a certain period of inactivity to conserve battery life. The headphones are paired with a device that is powered off or out of range. The headphones are experiencing a hardware or software malfunction.

Why does my JBL charge 3 keep turning off? ›

Try pairing it to a different device and see if this solves, in that case I would also hard reset the speakers (press and hold volUP+play/pause until it turns off) to avoid automatic connection to the faulty device, notice that this will clear the memory of all devices paired in the past.

Why does my JBL keep dying? ›

Abnormal temperatures can cause the device to lose battery power more quickly than normal. If the battery issues continue, use the JBL Flip 4 Battery Replacement Guide to replace the speaker's faulty battery.

How do I reset my Bluetooth headphones? ›

Bluetooth Headsets: How to Reset the Connection
  1. Delete the headset from your cell phone's list of paired devices.
  2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
  3. Re-pair the headset with your phone.
May 15, 2021

How do I reset my JBL charge? ›

Reset the JBL Charge, Flip, or Xtreme
  1. Turn on the speaker.
  2. Press and hold the + button and the play/pause button at the same time until the circle around the Bluetooth and on/off buttons light up.
  3. Wait until the speaker turns off, you'll hear the sound you normally hear when you turn off the speaker.
Sep 28, 2022

How long is a JBL warranty? ›

The JBL warranty on the electronic components in this loudspeaker system remains in effect for one year from the date of the first consumer purchase. The JBL warranty on loudspeakers (including enclosures) remains in effect for five years from the date of the first consumer purchase.

Can you overcharge JBL charge 3? ›

Yes, overcharging your speakers will damage the rechargeable batteries permanently.

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